(Changle based, )Responsible for providing leadership in the areas of strategic direction and objectives, establishing the customer services strategies, and problem resolution in claims/customer complaints.
Duties and Responsibilities:
- Render strategic support role for the customer service team.
Work with broader team of Technical and Finance to devise overall strategic direction.
Develop and refine policies and strategies for targeted customers.
Provide leadership and ensure the implementation of Customer Service Strategies, Policies, Process and Targets.
Responsible for sourcing potential customers and develop long-term relationship.
Manage and develop Customer Software, internally or in relation with outsourcing companies.
Manage Customer Service Agencies; hire new staff when necessary.
Analyze statistics (key indicators) and define methods of improvement.企业管理--市场/销售； 咨询、顾问类、翻译类；Requirements:
Degree holder or above in Business Studies / Marketing or equivalent.
At least 10 years of relevant experience in senior consulting or customer service in a call centre operation or field support within the public utility corporation.
Knowledge of water service facilities is an added advantage
Ability to access customer needs and market trends and to translate this assessment into workable strategy
Strong people management skill and capable of improving and developing your staff customer interface skills to provide the highest standard service in customer relations.
Fluency in both written and spoken English and Mandarin.
Mature, enthusiastic and able to work with people from all walks of life.
Ability to work independently and under pressure.hr_recruit_tch@126.com
